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Terms & Conditions:
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Kokona Moon., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Kokona Moon is not responsible for the operation of, or content located on or throughout any such site.
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 7 days of receipt. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Please email customer support to initiate a return. Returns and exchanges will not be accepted without prior authorization.
Most orders will ship within 48hrs unless the item is custom made, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Kokona Moon holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Kokona Moon shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Kokona Moon shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Kokona Moon will issue a refund to your card in the amount of the incorrect price